By browsing our website or using any of our services, you acknowledge and accept how we manage your personal information, as outlined in this Privacy Policy. Creating an account, making a purchase, or engaging with our features signals that you agree to the collection, use, and limited sharing of your data in line with the practices described below. If you’re not comfortable with this, we recommend reviewing the details or reaching out before continuing.
We Take Privacy Seriously
We handle your personal and health information with care and respect. Your data is important, and we defend it using strong protections at every stage.
This Privacy Policy explains how we collect, use, and secure the information you share while using our services. We follow established privacy standards, including the Health Insurance Portability and Accountability Act (HIPAA), to keep your data safe and confidential.
Privacy protection guides how we operate. When regulations change or we find better ways to protect your information, we update our policy and let you know. You remain aware and in charge of your data.
What Counts as Personal Information
We define personal information as any detail that identifies you or can reasonably be connected to you. This includes what you directly share and certain technical data that becomes identifiable when linked to your account or actions.
Personal data may include things like:
- Your name, email, or phone number
- Home, shipping, or billing address
- Login details or account information
- Medical or health-related data tied to your profile
- Prescription records
- Purchase or payment history
- Device identifiers or IP address associated with your activity
We don’t treat anonymized or aggregated data as personal. Once information can no longer be linked back to you in a recognizable way, it falls outside the scope of this policy.
How We Gather Your Information
We collect information in several ways, always with the goal of providing safe, efficient service and supporting your health needs. You may share personal details when you create an account, place an order, message our team, or speak directly with a pharmacist. During these moments, we might receive contact information, delivery preferences, or medical details related to your care.
As you navigate our website or app, we also gather certain technical data – such as your IP address, device type, or browser version – and any health-related information you choose to provide, like known allergies or current prescriptions. When you use our pharmacy services, we retain information such as your prescription history and past communication, so we can offer more personalized support.
Everything we collect is stored securely and used only to improve your experience and deliver the services you’ve requested.
Cookies and Tracking Technologies
We use cookies to enhance how our website and app work for you. These small data files are stored on your device and help create a smoother, more personalized experience. They remember things like your login status and preferences, so you don’t have to re-enter details each time you visit. Cookies also help us recognize returning visitors and detect unusual behavior that could signal a security risk – adding an extra layer of protection to your account.
When you’re logged in, cookies quietly adapt the platform to your browsing habits, making your interactions feel more intuitive and efficient. You can adjust or block cookies through your browser settings at any time, but doing so may impact how certain features work or reduce overall site performance.
We also use analytics tools such as Google Analytics to learn how visitors navigate the site. These insights – like which pages get the most attention or how long users stay – help us improve the platform and shape a better experience for everyone.
How Your Information Supports You
The information you share helps us support you more effectively and create an experience that feels more relevant to your needs – never collected without purpose.
We use your details to:
- Process your orders accurately
- Keep your account up to date
- Apply discounts or rewards
- Keep essential features running properly
Your activity on the site also gives us clues about what works and what might need improving. This helps us adjust things to better match how you actually use the service.
We also stay in touch using the contact information you provide. That includes sending order updates, answering your questions, and notifying you of anything important. If you’ve said yes to marketing, we may also send you special offers, updates, or short surveys that match your interests.
When we look at general patterns – without linking them to names – we learn where people pause, what pages are popular, and how to make the experience better overall.
And if you’re using our pharmacy services, your health remains our focus. You might receive refill reminders, product suggestions, or helpful tips that fit your medical needs and preferences.
When and Why We Share Your Information
We only share your personal data when it’s truly necessary – and we handle every situation with care and respect for your privacy.
Sometimes we’re required to share information by law, such as when responding to a court order or official government request. In other cases, sharing helps support your health – for example, when we coordinate with your doctor, health insurer, another pharmacy, or a public health agency involved in your treatment.
We also work with trusted partners who help us deliver services like payment processing, technical support, secure logins, and refill reminders. Some of these partners may be located outside the U.S., but all are required to follow strong privacy protections.
If there’s ever a serious threat to your health or safety – or to someone else’s – we may share information with emergency responders or health authorities to act quickly. If there’s a business change – such as a merger or acquisition – some data may be shared to help maintain uninterrupted access to our services.
When outside tools or platforms are used, their privacy policies may also apply. Even then, we aim to keep sharing to a minimum and protect your data at every step.
Our Services Are for Adults
We’ve designed our website and services for people aged 18 and older. Nothing we offer is meant for children or teenagers, and we make an active effort to avoid collecting any personal details from individuals under 18.
To comply with laws like the Children’s Online Privacy Protection Act (COPPA), we block data collection from users under 13 and monitor our systems to prevent unauthorized submissions from minors. If we find out that a child or teen has entered personal information, we delete it as soon as possible.
We strongly recommend that parents and guardians keep an eye on how their children use online services. If you think someone under 18 has sent us their information by mistake, let us know through our Contact page – we’ll step in quickly to remove it.
How Long We Store Your Data
We keep your personal information only for as long as we need it. That might mean until your order is delivered, your request is resolved, or we’ve met our legal or regulatory obligations. After that, we either delete it securely or strip away any identifying details so it can no longer be linked to you.
In some cases, we may keep anonymized data to help us understand how people use our services. These insights – completely disconnected from your identity – can guide improvements, highlight patterns, or support research, without compromising your privacy.
How We Protect Your Data
We take your privacy seriously and use multiple layers of protection to keep your personal and health information safe. Security is part of our daily practice – not an afterthought.
To reduce risk and prevent unauthorized access, we rely on a combination of:
- Physical safeguards, such as locked storage and controlled access to secure areas
- Technical protections, including encryption, secure servers, and firewalls
- Access limits, so only authorized staff or partners can view your information
- Confidentiality agreements, signed by anyone handling sensitive data
- Compliance with system-level rules set by electronic health record providers
We continuously review and update these measures to respond to new challenges and improve our systems. While no online platform is entirely without risk, we stay proactive in keeping your information protected at all times.
Visiting Other Websites
Sometimes, you may find links on our site that lead to external pages – like health articles, secure payment portals, or partner services. These links are included for your convenience, but once you leave our website, our privacy practices no longer apply.
Other websites have their own privacy policies, and we don’t manage how they handle your data. They may collect personal details, use tracking tools, or request additional information, even if their service feels closely connected to ours.
To stay in control of your information, take a moment to read the privacy policy on any external site you visit. This helps you understand how your data is treated and what choices you have.
Where Your Data Lives
Most of the personal information we collect is stored securely on servers located in the United States. In certain cases – like when processing payments, handling prescriptions, or offering technical support – we may work with trusted service providers based in other countries. This means your data could be stored or accessed outside the U.S.
These partners follow the privacy laws of their own regions, but we only collaborate with those who meet strict data protection standards. We carefully vet each one and require strong safeguards before allowing any access.
Even when your data crosses borders, we remain fully responsible for its safety. Your privacy stays in our hands.
Your Rights and Requests
We believe your personal information belongs to you – and you should decide how it’s handled. Depending on your location and the laws that apply, you may have specific rights that let you manage how we collect, store, and use your data.
You might have the right to ask what information we hold about you, such as past orders, health details tied to your account, or contact preferences. If something is outdated or incorrect, you can request a correction so your profile stays accurate.
You may also choose to limit how your information is used – for example, by turning off marketing messages or stepping back from non-essential data sharing. If you’d like to take your data elsewhere, we can help you transfer it to another provider when technically possible.
In some cases, you can request that we delete your information altogether – unless we need to keep certain records for legal or regulatory reasons.
All requests are handled with care and in accordance with the privacy rules that apply in your area. We don’t see these as extra steps – they’re part of respecting your right to stay in charge of your own data.
How Your Data Travels Internationally
When you use our platform, your personal information may be transferred to and processed in other countries – including the United States – where our systems and trusted partners are based. These transfers help us deliver services efficiently – for example, by managing prescriptions, handling payments, or providing technical support.
Laws about data privacy differ around the world. In some places, local authorities may have the legal right to request access to personal data. Even so, we maintain high standards for protection. Any partner we work with must sign binding agreements that enforce strict rules on confidentiality, data handling, and security – regardless of their location.
Your information receives the same level of care across every region. If you’d like to understand more about how international transfers work or have specific concerns, our support team is ready to talk things through with you.
Keeping You Informed About Privacy Updates
Our services don’t stand still – and neither do the rules that govern data protection. As we improve what we offer or respond to new legal standards, this Privacy Policy may change.
When important updates happen, we’ll make sure you’re aware. You might see a notice on our website, get a short message while browsing, or receive a direct alert through your account. We value openness – especially when it relates to how your data is handled.
We invite you to revisit this page from time to time. Reading the latest version helps you stay informed and confident in how your data is managed. If you keep using our platform after changes go live, that tells us you accept the updated terms.
Talk to Us About Privacy
Got a question about how your data is handled? Curious about something in this policy or want to raise a concern? We’re easy to reach and ready to listen. Contact us – no complicated forms or long waits. A real person will respond with clear answers and practical support